Definition
This Privacy Policy is an integral part of the General Terms and Conditions. When we use the terms “we”, “us”, “our”, “Service Provider” or “DELS Tehnik d.o.o.”, we mean DELS Tehnik d.o.o., Ulica Jasena 3, 10434 Strmec, Croatia.

DELS Tehnik d.o.o., as a service provider through the website www.delstehnik.hr, is committed to protecting your privacy and personal data. This Privacy Policy applies to the collection and processing of your personal data and the use of cookies on the website www.delstehnik.hr (hereinafter: the website). By using this website, you agree to the data collection and processing described in this Privacy Policy and the storage and access to cookies on your device. This document explains what data we collect, how we use it and what your rights are.

Collection and processing of personal data
We collect, process and use your personal data only with your consent or on the basis of the following legal grounds:

Contractual obligation (e.g. fulfillment of an order or service);
Legal obligation (e.g. issuing an invoice);
Legitimate interest (e.g. website security and analytics);
Consent (e.g. subscription to a newsletter or marketing activities).
Personal data includes name and surname, address, e-mail address, telephone number and other data that enable user identification.

For reasons of data security and in order to optimize user accessibility, we also collect non-personal data in connection with the use of our online services. For example, the internet browser you use, operating system, domain name of the website you last visited before accessing our website, number of visits and average time spent on our website, as well as the pages you accessed are stored. Such automatically collected data is not linked to data from other sources, but we reserve the right to retrospectively check such data, in case specific indications of illegal use are brought to our attention.

Data retention period
Personal data is retained:

for the duration of the contractual relationship,
in accordance with legal and regulatory requirements (e.g. financial data 11 years, etc.),
until the withdrawal of consent or the exercise of the right to erasure.
Sharing data with third parties
We may share your personal data with government authorities at their request and with third parties who provide us with personal data processing services as processors. These service providers, in accordance with contractual relationships for the protection of personal data, are obliged to use the data entrusted to them exclusively in accordance with our guidelines and strictly for the purpose we have agreed, including:

Hosting and IT support providers;

Marketing and analytical tools (Google Analytics, Facebook Pixel);

Legal institutions when required.

Your personal data remains confidential, unless you voluntarily disclose it.

The data is not sold or shared for commercial purposes.

User rights
Users have the right at any time to:

Access to their personal data,

Additional information about how we use your data,

Receive the personal data about you that you have provided to us in a structured, commonly used and machine-readable format and, where technically feasible, to transmit those data to another controller without hindrance if the processing of your data is based on your consent and is carried out by automated means

Correction of inaccurate data,

Deletion of data where permitted by law,

Restriction of processing,

Withdraw consent (where the processing is based on consent) with effect for the future in order for us to cease such specific processing. Withdrawing consent will not affect the lawfulness of processing that was based on consent before its withdrawal,

Transfer of data to third parties,

Objection to any processing based on our legitimate interests, unless the reasons for carrying out such processing override the right to the protection of personal data.
As well as all other rights prescribed by positive regulations of the Republic of Croatia governing the protection of personal data, consumer rights, etc., which are to be applied in the cases prescribed for this. To exercise your rights, please contact us at info@delstehnik.com.

Cookies
Our online services use so-called browser cookies and web beacons. Cookies do not cause any harm to your computer. These are small files with configuration settings that help us make our online services more user-friendly, efficient and secure. Furthermore, cookies are used to implement certain user functions.

Our online services usually use “session cookies” that are automatically deleted when the browser is closed. Occasionally, our online services also use “persistent cookies” that remain on your device until they expire or are manually deleted. The latter allow us to recognize your browser on your next visit. Details about “third-party cookies”, i.e. cookies from third-party providers, such as Google Inc.

Definition
These conditions apply to the use of the www.delstehnik.hr website and all related digital platforms that we manage.

By accessing the Websites and using them, each user undertakes to comply with these General Terms and Conditions and agrees to be subject to the provisions of these General Terms and Conditions, as well as all other rules and conditions for using the Websites and the services provided through them.

Limitations of Use and Liability
The user undertakes not to:

use the website in any way that is against positive regulations in the Republic of Croatia;
enter on the Website or distribute via the Website any content that is contrary to positive regulations, including but not limited to harmful, threatening, harassing, vulgar content, content that spreads hatred and racial intolerance, content that violates the rights and interests of others, and the like;
change, delete or destroy any data on the website;
use the Website to violate the rights of third parties, including the violation of secrets, intellectual property rights or other rights or interests of third parties;
use the Website to present oneself for the purpose of self-promotion;
use the Website to send e-mails contrary to these General Terms and Conditions;
enter or distribute through the Website any illegal software and viruses;
publish, transmit and/or exchange information that one knows or should know to be false, and the publication of which could cause harm to other users and/or the Website;
perform any illegal or unauthorized action;
transmit or distribute any illegal content;
publish, transmit and/or exchange personal data of third parties;
publish, transmit and/or exchange content protected by copyright and other intellectual property rights of third parties;
Documents, data and information published on the Website may not be reproduced, distributed or used in any way for commercial purposes without the express consent of the Service Provider or in any way that may cause damage to any third party. Documents, data and information contained on this Website may only be used for the individual needs of the User, respecting all copyright and proprietary rights and the rights of third parties. By using the content of this Website, the User accepts all risks arising from their use and agrees to use the content of the Website exclusively for personal use and at his own risk.

The Service Provider fully disclaims any liability in any way related to the use of the Website or to any actions of the User during the use or misuse of the content of the Website and for any damage that may be caused to the User or any third party in connection with the use or misuse of the content of the Website.

The Website may contain documents, data, information, as well as links to other websites created by third parties, which will, to the extent necessary and possible, be marked as such. The Service Provider has no control over the aforementioned documents, data, information or other websites and fully disclaims any responsibility, including, but not limited to, the accuracy, completeness and availability of the content on websites created by third parties and for any content displayed on such third party websites, as well as for any products or services acquired through such third party websites.

The Service Provider reserves the right to change the content of the Website, terminate the Website or restrict access to the Website without notice and will not be liable for any possible consequences arising from such changes, termination or restrictions. The Service Provider will not be liable for any possible consequences arising from the unavailability of the Website for any technical reasons.

The Service Provider reserves the right to change the prices of its products and services.

The Service Provider reserves the right to prevent access to the Website by IP addresses (Users) from which actions are carried out in violation of these General Terms and Conditions and shall not bear any liability on this basis.

Other terms
The Service Provider is not liable for any damage that may arise due to interruption of the Internet connection when using the Website.

Dispute resolution
The relationship between the User and the Service Provider is subject to the positive regulations of the Republic of Croatia.

Before initiating legal proceedings, disputes will be attempted to be resolved amicably, and in the event of a dispute, the court in Zagreb shall have jurisdiction.

Changes to the Terms
The Service Provider reserves the right to change or amend these General Terms and Conditions at any time, and such changes shall enter into force on the date of publication on the Website.